Team Managers
Helpful articles for team managers and assistant managers
80 articles
- How do I invite players to my team?Choose the best way to invite players to your team.
- Manage multiple children under one parent accountLink a child to an existing parent or guardian from your team roster.
- How do I export my roster?Download a roster export from BenchApp.
- Calculating games playedTrack how many games each player has played, manually or automatically.
- How do I import my roster from CSV or Excel?Add your whole roster at once by uploading a spreadsheet.
- Importing players from a previous seasonBring players from a previous season into your current roster.
- What are player rankings?Use player rankings to help balance pickup and scrimmage teams.
- How to change a player's classChange a player's class, such as roster, spare, spectator, injured, or vacation.
- How do I add or edit stats for a player?Add or edit player stats in BenchApp.
- What are half time players?Learn how half-time players work on your roster.
- What does the "This e-mail is already associated with another account" error mean?Understand why an email address may already belong to another BenchApp account.
- How do I add a player that already has a BenchApp account?Add a player who already has a BenchApp account to your roster.
- How do I remove a player?Remove a player from your team roster.
- How do I edit a player?Update a player's profile, contact details, class, or roster settings.
- What are the different player classes?Compare player classes and how each class affects roster access.
- How do I add a player?Add a player manually from your roster, or choose a faster option for larger rosters.
- Why are my game times correct in the app/on the website, but different in Google Calendar?Fix calendar time differences caused by timezone settings in Google Calendar.
- Sync your schedule from your leagueUse an iCal, ICS, or WebCal link to keep your BenchApp schedule aligned with your league.
- What are Scorekeeper, Game Sheet, and Box Score?Track scores, goals, penalties, shots, rosters, and game sheets from an event.
- How do I assign rooms for a game?Add home and away room assignments to an event.
- Can I import my season from an Excel or CSV file?Upload a CSV or Excel schedule file and review events before adding them.
- What is quick score?Enter a game score quickly without opening full scorekeeping tools.
- How do I remove a game or event?Remove a game, practice, or team event from your schedule.
- How do I edit an event or game?Update game times, locations, and other details on your schedule.
- How do I add events to my schedule?Add one event, multiple events, or import/sync your schedule in BenchApp.
- How do I use lineups, positions, and batting order?Build event lineups, split drop-ins into Dark and Light teams, and set batting orders for baseball and softball.
- What is the waitlist?Understand how players and spares join the waitlist for full events.
- How do I send a manual spare invite?Invite selected spares to a specific event.
- How do carpools work?Offer or request a ride for an event.
- How do automatic spare invites work?Automatically invite eligible spares before a game still has room.
- Do players set to "Injured" or "Vacation" receive notifications?Learn how Injured and Vacation statuses affect team notifications.
- What is a manual callout?Ask players who have not responded yet to set their attendance.
- What is text message attendance?Let players RSVP to games by text message.
- How do I use team media?View photos, videos, and links shared with your team.
- What is a broadcast?Send one message to your team by email, text message, or push notification.
- How do I access team chatter?Find your team's group chat area on the app or web.
- How to send GIFs on chatterSend a GIF in Team Chatter using the /giphy command.
- Players being automatically checked outUnderstand why players may be automatically checked out of an event.
- When are attendance text messages sent?See when BenchApp sends attendance reminder text messages.
- When are attendance e-mails sent?See when BenchApp sends attendance reminder emails.
- How do I get notified when a player checks out after checking in?Notify managers when a player changes from IN to OUT after they already checked in.
- How to restore an Apple In-App PurchaseRestore a BenchApp PRO purchase made through Apple in-app purchasing.
- What is League PRO?See what League PRO includes for leagues and multi-team organizations.
- Do I have to pay to use BenchApp?Learn what is free in BenchApp and when payment is required.
- What is BenchApp PRO?See what BenchApp PRO includes for team managers.
- How much does BenchApp PRO cost?See the monthly cost for BenchApp PRO.
- Do all my players have to upgrade to PRO?Understand whether players need their own PRO subscriptions.
- Can I run multiple teams with one subscription?Learn how PRO subscriptions work when you manage multiple teams.
- How do I move a subscription from one team to another?Move an active PRO subscription from one team to another.
- How to request a refund for a PRO subscription paid through the AppStore?Request an App Store refund for a BenchApp PRO subscription.
- How do I cancel my PRO upgrade?Cancel your BenchApp PRO subscription.
- How do I use Pay to Play for pickup games?Require pickup and drop-in players to pay before they can check IN.
- What is a delinquent payment?Understand delinquent payments and how overdue fees are tracked.
- How to mark a fee as paidMark a player fee as paid in BenchApp.
- What does it cost me to accept credit cards?Review the costs and fees for accepting credit card payments.
- Can BenchApp remind my players of their overdue fees?Set up reminders for players with overdue team fees.
- Can I accept credit card payments from my players and spares?Connect Stripe so players and spares can pay team fees by credit card.
- Player Refund FailuresFix a failed refund for a player payment.
- How does the auto waitlist work?Understand how BenchApp automatically moves waitlisted players into open spots.
- Can I rename my division?Rename a division in your team setup.
- This player has not yet logged into this seasonUnderstand why a player may show as not logged into the current season.
- How do I change my sport type?Change the sport type used for your team.
- How do I remove a team?Delete a team from BenchApp.
- How do I rename my team?Rename your team from Team Settings.
- How does the automatic drink system work?Understand how BenchApp chooses who is next in the drink rotation.
- How to disable drinksTurn off the drink rotation system for your team.