Team Managers
Helpful articles for team managers and assistant managers
79 articles
The Best TeamSnap AlternativeLooking to move to BenchApp From TeamSnap? Here's how
How do I find my team join code?Share your unique team code so players can join instantly
How do I hide personal contact details?Need to hide personal details of your players?
How do I invite players to my team?Four easy ways to get players onto your BenchApp roster
Manage multiple children under one parent accountAllow parents to log in as multiple children under the same account
How do I export my roster?Download a roster export from BenchApp.
Calculating games playedTrack how many games each player has played — manually or automatically
How do I import my roster from CSV or Excel?Use the roster importer to upload players from CSV or Excel.
Importing players from a previous seasonBring players from a previous season into your current roster.
What are player rankings?And what are they used for?
How to change a player's classChange a player's class, such as regular player, spare, or manager.
How do I add or edit stats for a player?Add or edit player stats in BenchApp.
What are half time players?Learn how half-time players work on your roster.
What does the "This e-mail is already associated with another account" error mean?Understand why an email address may already belong to another BenchApp account.
How do I add a player that already has a BenchApp account?Add a player who already has a BenchApp account to your roster.
How do I remove a player?Remove a player from your team roster.
How do I edit a player?Update a player's profile, contact details, class, or roster settings.
What are the different player classes?Compare player classes and how each class affects roster access.
How do I add a player?Add a player manually from your roster, or choose a faster option for larger rosters.
Why are my game times correct in the app/on the website, but different in Google Calendar?Fix calendar time differences caused by timezone settings in Google Calendar.
Sync your schedule from your leagueUse an iCal, ICS, or WebCal link to keep your BenchApp schedule aligned with your league's website.
How do I use lineups, positions, and batting order?Build event lineups, split drop-ins into Dark and Light teams, and set batting orders for baseball and softball.
What are Scorekeeper, Game Sheet, and Box Score?Track scores, goals, penalties, shots, rosters, and game sheets from an event.
How do I assign rooms for a game?Add home and away room assignments to an event.
Can I import my schedule from an Excel or CSV file?Upload a CSV or Excel schedule file and review events before adding them.
What is quick score?Enter a game score quickly without opening full scorekeeping tools.
How do I remove a game or event?Remove a game, practice, or team event from your schedule.
How do I edit an event or game?Update game times, locations, and other details on your schedule
How do I add events to my schedule?Add one event, multiple events, or import/sync your schedule in BenchApp.
What is the waitlist?What is the waitlist and how does it work?
How do I send a manual spare invite?Invite selected spares to a specific event.
How do carpools work?Offer or request a ride for an event.
How do automatic spare invites work?Automatically invite spare players when roster spots open for an event.
Do players set to "Injured" or "Vacation" receive notifications?Learn how Injured and Vacation statuses affect team notifications.
What is a manual callout?Send a one-time manual attendance request to selected players.
What is text message attendance?Learn how text message attendance works for players and teams.
Players being automatically checked outUnderstand why players may be automatically checked out of an event.
When are attendance text messages sent?Learn when BenchApp sends text message attendance reminders for upcoming events.
When are attendance e-mails sent?Learn when BenchApp sends email attendance reminders for upcoming events.
How to restore an Apple In-App PurchaseRestore a BenchApp PRO purchase made through Apple in-app purchasing.
Do I have to pay to use BenchApp?Learn what is free in BenchApp and when payment is required.
What is BenchApp PRO?See what BenchApp PRO includes and who it is for.
How much does BenchApp PRO cost?See BenchApp PRO pricing and what affects subscription cost.
Do all my players have to upgrade to PRO?Understand whether players need their own PRO subscriptions.
Can I run multiple teams with one subscription?Learn how PRO subscriptions work when you manage multiple teams.
How do I move a subscription from one team to another?Move your PRO subscription from one team to another
How to request a refund for a PRO subscription paid through the AppStore?Request an App Store refund for a BenchApp PRO subscription.
How do I cancel my PRO upgrade?Need to unsubscribe? It's easy.
Require players to pre-pay before checking IN (Pay to Play)Reduce no-shows and get paid before the game — automatically
What is a delinquent payment?Understand delinquent payments and how overdue fees are tracked.
How to mark a fee as paidMark a player fee as paid in BenchApp.
What does it cost me to accept credit cards?Review the costs and fees for accepting credit card payments.
Can BenchApp remind my players of their overdue fees?Set up reminders for players with overdue team fees.
Can I accept credit card payments from my players and spares?Learn how to collect player and spare fees by credit card.
Player Refund FailuresHaving issues refunding player payments? Find out why and how to fix it
How does the auto waitlist work?Understand how BenchApp automatically moves waitlisted players into open spots.
Can I re-name my division?Rename a division in your team or league setup.
This player has not yet logged into this seasonUnderstand why a player may show as not logged into the current season.
How do I change my sport type?Change the sport type used for your team.
How do I remove a team?Remove a team from your BenchApp account.
How do I re-name my team?Rename your team in BenchApp.
How does the automatic drink system work?Set up and rotate automatic drink assignments for your team.
How to disable drinksNo need for the drink system? You can disable it completely