Team Managers
Helpful articles for team managers and assistant managers
80 articles
The Best TeamSnap AlternativeMove your team from TeamSnap to BenchApp.
How do I find my team join code?Share your unique team code so players can join instantly
How do I hide personal contact details?Need to hide personal details of your players?
How do I invite players to my team?Choose the best way to invite players to your team.
Manage multiple children under one parent accountLink a child to an existing parent or guardian from your team roster.
How do I export my roster?Download a roster export from BenchApp.
Calculating games playedTrack how many games each player has played, manually or automatically.
How do I import my roster from CSV or Excel?Add your whole roster at once by uploading a spreadsheet.
Importing players from a previous seasonBring players from a previous season into your current roster.
What are player rankings?Use player rankings to help balance pickup and scrimmage teams.
How to change a player's classChange a player's class, such as roster, spare, spectator, injured, or vacation.
How do I add or edit stats for a player?Add or edit player stats in BenchApp.
What are half time players?Learn how half-time players work on your roster.
What does the "This e-mail is already associated with another account" error mean?Understand why an email address may already belong to another BenchApp account.
How do I add a player that already has a BenchApp account?Add a player who already has a BenchApp account to your roster.
How do I remove a player?Remove a player from your team roster.
How do I edit a player?Update a player's profile, contact details, class, or roster settings.
What are the different player classes?Compare player classes and how each class affects roster access.
How do I add a player?Add a player manually from your roster, or choose a faster option for larger rosters.
Why are my game times correct in the app/on the website, but different in Google Calendar?Fix calendar time differences caused by timezone settings in Google Calendar.
Sync your schedule from your leagueUse an iCal, ICS, or WebCal link to keep your BenchApp schedule aligned with your league.
What are Scorekeeper, Game Sheet, and Box Score?Track scores, goals, penalties, shots, rosters, and game sheets from an event.
How do I assign rooms for a game?Add home and away room assignments to an event.
Can I import my season from an Excel or CSV file?Upload a CSV or Excel schedule file and review events before adding them.
What is quick score?Enter a game score quickly without opening full scorekeeping tools.
How do I remove a game or event?Remove a game, practice, or team event from your schedule.
How do I edit an event or game?Update game times, locations, and other details on your schedule.
How do I add events to my schedule?Add one event, multiple events, or import/sync your schedule in BenchApp.
How do I use lineups, positions, and batting order?Build event lineups, split drop-ins into Dark and Light teams, and set batting orders for baseball and softball.
What is the waitlist?Understand how players and spares join the waitlist for full events.
How do I send a manual spare invite?Invite selected spares to a specific event.
How do carpools work?Offer or request a ride for an event.
How do automatic spare invites work?Automatically invite eligible spares before a game still has room.
Do players set to "Injured" or "Vacation" receive notifications?Learn how Injured and Vacation statuses affect team notifications.
What is a manual callout?Ask players who have not responded yet to set their attendance.
What is text message attendance?Let players RSVP to games by text message.
How do I use team media?View photos, videos, and links shared with your team.
What is a broadcast?Send one message to your team by email, text message, or push notification.
How do I access team chatter?Find your team's group chat area on the app or web.
How to send GIFs on chatterSend a GIF in Team Chatter using the /giphy command.
Players being automatically checked outUnderstand why players may be automatically checked out of an event.
When are attendance text messages sent?See when BenchApp sends attendance reminder text messages.
When are attendance e-mails sent?See when BenchApp sends attendance reminder emails.
How do I get notified when a player checks out after checking in?Notify managers when a player changes from IN to OUT after they already checked in.
How to restore an Apple In-App PurchaseRestore a BenchApp PRO purchase made through Apple in-app purchasing.
What is League PRO?See what League PRO includes for leagues and multi-team organizations.
Do I have to pay to use BenchApp?Learn what is free in BenchApp and when payment is required.
What is BenchApp PRO?See what BenchApp PRO includes for team managers.
How much does BenchApp PRO cost?See the monthly cost for BenchApp PRO.
Do all my players have to upgrade to PRO?Understand whether players need their own PRO subscriptions.
Can I run multiple teams with one subscription?Learn how PRO subscriptions work when you manage multiple teams.
How do I move a subscription from one team to another?Move an active PRO subscription from one team to another.
How to request a refund for a PRO subscription paid through the AppStore?Request an App Store refund for a BenchApp PRO subscription.
How do I cancel my PRO upgrade?Cancel your BenchApp PRO subscription.
How do I use Pay to Play for pickup games?Require pickup and drop-in players to pay before they can check IN.
What is a delinquent payment?Understand delinquent payments and how overdue fees are tracked.
How to mark a fee as paidMark a player fee as paid in BenchApp.
What does it cost me to accept credit cards?Review the costs and fees for accepting credit card payments.
Can BenchApp remind my players of their overdue fees?Set up reminders for players with overdue team fees.
Can I accept credit card payments from my players and spares?Connect Stripe so players and spares can pay team fees by credit card.
Player Refund FailuresFix a failed refund for a player payment.
How does the auto waitlist work?Understand how BenchApp automatically moves waitlisted players into open spots.
Can I rename my division?Rename a division in your team setup.
This player has not yet logged into this seasonUnderstand why a player may show as not logged into the current season.
How do I change my sport type?Change the sport type used for your team.
How do I remove a team?Delete a team from BenchApp.
How do I rename my team?Rename your team from Team Settings.
How does the automatic drink system work?Understand how BenchApp chooses who is next in the drink rotation.
How to disable drinksTurn off the drink rotation system for your team.