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What does the "This e-mail is already associated with another account" error mean?

Understand why an email address may already belong to another BenchApp account.

This error means the email address you entered is already connected to an existing BenchApp account.

Why it happens

BenchApp keeps one account per email address. If you created a duplicate player first and then tried to add their real email later, BenchApp may ask you to remove and add them again.

Step 1: Remove the duplicate player

  1. Go to Roster.

  2. Open the duplicate player profile.

  3. Choose Remove.

Step 2: Add the player again

  1. Add the player again from Roster.

  2. Use the same email address that is already connected to their BenchApp account.

  3. Save the player.

BenchApp links the existing account to your team.

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How do I add a player that already has a BenchApp account?
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