Use this guide when you want attendance reminders to go out at a different time, for example 2 days before every game.
This is for team managers. Reminder timing is a team setting: each team's manager sets it in that team's Settings, and it applies to every game and event on that team's schedule. League settings don't include it, so a league can't set it for all of its teams at once.
Step 1: Open Automatic Reminders
Go to Settings (on the web it's in the team sidebar; in the app, open the menu at the top left and choose Team Settings).
Choose Automatic Reminders.
Step 2: Choose when the email reminders go out
Each reminder saves as soon as you pick a value; there's no Save button.
Open 1st Email Reminder and choose how many days before the event it's sent, from 1 day before to 10 days before, 15 days before or 30 days before.
To send a second email closer to the event, choose a value for 2nd Email Reminder. The second reminder is part of BenchApp PRO.
To stop a reminder, choose Do not send.
Step 3: Set text and push reminders (optional)
Text and push reminders have their own timing, with the same choices as email.
For text messages, choose a value for 1st Text Reminder and 2nd Text Reminder. Text reminders are part of BenchApp PRO.
For app notifications, choose a value for 1st Push Reminder and 2nd Push Reminder.
Tip: Running a league? Ask each team's manager to set their reminders. The setting belongs to the team, so every team in your league can choose its own timing.