# BenchApp Help

> How can we help?

## Team Managers

- [How do I find my team join code?](https://help.benchapp.com/en/articles/4770538-how-do-i-find-my-team-join-code.md): Share your unique team code so players can join instantly
- [The Best TeamSnap Alternative](https://help.benchapp.com/en/articles/6555142-the-best-teamsnap-alternative.md): Move your team from TeamSnap to BenchApp.
- [How do I hide personal contact details?](https://help.benchapp.com/en/articles/9397382-how-do-i-hide-personal-contact-details.md): Need to hide personal details of your players?
- [How do I invite players to my team?](https://help.benchapp.com/en/articles/4770459-how-do-i-invite-players-to-my-team.md): Choose the best way to invite players to your team.
- [Manage multiple children under one parent account](https://help.benchapp.com/en/articles/7878646-manage-multiple-children-under-one-parent-account.md): Link a child to an existing parent or guardian from your team roster.
- [How do I export my roster?](https://help.benchapp.com/en/articles/14856247-how-do-i-export-my-roster.md): Download a roster export from BenchApp.
- [Calculating games played](https://help.benchapp.com/en/articles/4770737-calculating-games-played.md): Track how many games each player has played, manually or automatically.
- [How do I import my roster from CSV or Excel?](https://help.benchapp.com/en/articles/4770460-how-do-i-import-my-roster-from-csv-or-excel.md): Add your whole roster at once by uploading a spreadsheet.
- [Importing players from a previous season](https://help.benchapp.com/en/articles/4770463-importing-players-from-a-previous-season.md): Bring players from a previous season into your current roster.
- [What are player rankings?](https://help.benchapp.com/en/articles/5125264-what-are-player-rankings.md): Use player rankings to help balance pickup and scrimmage teams.
- [How to change a player's class](https://help.benchapp.com/en/articles/4790437-how-to-change-a-player-s-class.md): Change a player's class, such as roster, spare, spectator, injured, or vacation.
- [How do I add or edit stats for a player?](https://help.benchapp.com/en/articles/4770817-how-do-i-add-or-edit-stats-for-a-player.md): Add or edit player stats in BenchApp.
- [What are half time players?](https://help.benchapp.com/en/articles/4770816-what-are-half-time-players.md): Learn how half-time players work on your roster.
- [What does the "This e-mail is already associated with another account" error mean?](https://help.benchapp.com/en/articles/4770814-what-does-the-this-e-mail-is-already-associated-with-another-account-error-mean.md): Understand why an email address may already belong to another BenchApp account.
- [How do I add a player that already has a BenchApp account?](https://help.benchapp.com/en/articles/4770811-how-do-i-add-a-player-that-already-has-a-benchapp-account.md): Add a player who already has a BenchApp account to your roster.
- [How do I remove a player?](https://help.benchapp.com/en/articles/4770746-how-do-i-remove-a-player.md): Remove a player from your team roster.
- [How do I edit a player?](https://help.benchapp.com/en/articles/4770745-how-do-i-edit-a-player.md): Update a player's profile, contact details, class, or roster settings.
- [What are the different player classes?](https://help.benchapp.com/en/articles/4770744-what-are-the-different-player-classes.md): Compare player classes and how each class affects roster access.
- [How do I add a player?](https://help.benchapp.com/en/articles/4770742-how-do-i-add-a-player.md): Add a player manually from your roster, or choose a faster option for larger rosters.
- [Why are my game times correct in the app/on the website, but different in Google Calendar?](https://help.benchapp.com/en/articles/4770834-why-are-my-game-times-correct-in-the-app-on-the-website-but-different-in-google-calendar.md): Fix calendar time differences caused by timezone settings in Google Calendar.
- [Sync your schedule from your league](https://help.benchapp.com/en/articles/7876954-sync-your-schedule-from-your-league.md): Use an iCal, ICS, or WebCal link to keep your BenchApp schedule aligned with your league.
- [What are Scorekeeper, Game Sheet, and Box Score?](https://help.benchapp.com/en/articles/14856249-what-are-scorekeeper-game-sheet-and-box-score.md): Track scores, goals, penalties, shots, rosters, and game sheets from an event.
- [How do I assign rooms for a game?](https://help.benchapp.com/en/articles/14856254-how-do-i-assign-rooms-for-a-game.md): Add home and away room assignments to an event.
- [Can I import my season from an Excel or CSV file?](https://help.benchapp.com/en/articles/4770831-can-i-import-my-season-from-an-excel-or-csv-file.md): Upload a CSV or Excel schedule file and review events before adding them.
- [What is quick score?](https://help.benchapp.com/en/articles/4770830-what-is-quick-score.md): Enter a game score quickly without opening full scorekeeping tools.
- [How do I remove a game or event?](https://help.benchapp.com/en/articles/4770827-how-do-i-remove-a-game-or-event.md): Remove a game, practice, or team event from your schedule.
- [How do I edit an event or game?](https://help.benchapp.com/en/articles/4770826-how-do-i-edit-an-event-or-game.md): Update game times, locations, and other details on your schedule.
- [How do I add events to my schedule?](https://help.benchapp.com/en/articles/4770823-how-do-i-add-events-to-my-schedule.md): Add one event, multiple events, or import/sync your schedule in BenchApp.
- [How do I use lineups, positions, and batting order?](https://help.benchapp.com/en/articles/14856248-how-do-i-use-lineups-positions-and-batting-order.md): Build event lineups, split drop-ins into Dark and Light teams, and set batting orders for baseball and softball.
- [How to transfer manager access?](https://help.benchapp.com/en/articles/4770822-how-to-transfer-manager-access.md): Transfer manager access to another team member.
- [What is the difference between a manager and assistant manager?](https://help.benchapp.com/en/articles/4770820-what-is-the-difference-between-a-manager-and-assistant-manager.md): Compare manager and assistant manager permissions.
- [What is the waitlist?](https://help.benchapp.com/en/articles/5780214-what-is-the-waitlist.md): Understand how players and spares join the waitlist for full events.
- [How do I send a manual spare invite?](https://help.benchapp.com/en/articles/14856251-how-do-i-send-a-manual-spare-invite.md): Invite selected spares to a specific event.
- [How do carpools work?](https://help.benchapp.com/en/articles/14856252-how-do-carpools-work.md): Offer or request a ride for an event.
- [How do automatic spare invites work?](https://help.benchapp.com/en/articles/4770844-how-do-automatic-spare-invites-work.md): Automatically invite eligible spares before a game still has room.
- [Do players set to "Injured" or "Vacation" receive notifications?](https://help.benchapp.com/en/articles/4770842-do-players-set-to-injured-or-vacation-receive-notifications.md): Learn how Injured and Vacation statuses affect team notifications.
- [What is a manual callout?](https://help.benchapp.com/en/articles/4770841-what-is-a-manual-callout.md): Ask players who have not responded yet to set their attendance.
- [What is text message attendance?](https://help.benchapp.com/en/articles/4770835-what-is-text-message-attendance.md): Let players RSVP to games by text message.
- [How do I use team media?](https://help.benchapp.com/en/articles/14856250-how-do-i-use-team-media.md): View photos, videos, and links shared with your team.
- [What is a broadcast?](https://help.benchapp.com/en/articles/4770845-what-is-a-broadcast.md): Send one message to your team by email, text message, or push notification.
- [How do I access team chatter?](https://help.benchapp.com/en/articles/9187288-how-do-i-access-team-chatter.md): Find your team's group chat area on the app or web.
- [How to send GIFs on chatter](https://help.benchapp.com/en/articles/9187290-how-to-send-gifs-on-chatter.md): Send a GIF in Team Chatter using the /giphy command.
- [Players being automatically checked out](https://help.benchapp.com/en/articles/4770858-players-being-automatically-checked-out.md): Understand why players may be automatically checked out of an event.
- [When are attendance text messages sent?](https://help.benchapp.com/en/articles/4770919-when-are-attendance-text-messages-sent.md): See when BenchApp sends attendance reminder text messages.
- [When are attendance e-mails sent?](https://help.benchapp.com/en/articles/4770918-when-are-attendance-e-mails-sent.md): See when BenchApp sends attendance reminder emails.
- [How do I get notified when a player checks out after checking in?](https://help.benchapp.com/en/articles/15062918-how-do-i-get-notified-when-a-player-checks-out-after-checking-in.md): Notify managers when a player changes from IN to OUT after they already checked in.
- [How to restore an Apple In-App Purchase](https://help.benchapp.com/en/articles/5506558-how-to-restore-an-apple-in-app-purchase.md): Restore a BenchApp PRO purchase made through Apple in-app purchasing.
- [What is League PRO?](https://help.benchapp.com/en/articles/15035951-what-is-league-pro.md): See what League PRO includes for leagues and multi-team organizations.
- [Do I have to pay to use BenchApp?](https://help.benchapp.com/en/articles/4770437-do-i-have-to-pay-to-use-benchapp.md): Learn what is free in BenchApp and when payment is required.
- [What is BenchApp PRO?](https://help.benchapp.com/en/articles/4770441-what-is-benchapp-pro.md): See what BenchApp PRO includes for team managers.
- [How much does BenchApp PRO cost?](https://help.benchapp.com/en/articles/4770444-how-much-does-benchapp-pro-cost.md): See the monthly cost for BenchApp PRO.
- [Do all my players have to upgrade to PRO?](https://help.benchapp.com/en/articles/4770439-do-all-my-players-have-to-upgrade-to-pro.md): Understand whether players need their own PRO subscriptions.
- [Can I run multiple teams with one subscription?](https://help.benchapp.com/en/articles/4770448-can-i-run-multiple-teams-with-one-subscription.md): Learn how PRO subscriptions work when you manage multiple teams.
- [How do I move a subscription from one team to another?](https://help.benchapp.com/en/articles/4779220-how-do-i-move-a-subscription-from-one-team-to-another.md): Move an active PRO subscription from one team to another.
- [How to request a refund for a PRO subscription paid through the AppStore?](https://help.benchapp.com/en/articles/4770457-how-to-request-a-refund-for-a-pro-subscription-paid-through-the-appstore.md): Request an App Store refund for a BenchApp PRO subscription.
- [How do I cancel my PRO upgrade?](https://help.benchapp.com/en/articles/4770445-how-do-i-cancel-my-pro-upgrade.md): Cancel your BenchApp PRO subscription.
- [How do I use Pay to Play for pickup games?](https://help.benchapp.com/en/articles/5684825-how-do-i-use-pay-to-play-for-pickup-games.md): Require pickup and drop-in players to pay before they can check IN.
- [What is a delinquent payment?](https://help.benchapp.com/en/articles/4770884-what-is-a-delinquent-payment.md): Understand delinquent payments and how overdue fees are tracked.
- [How to mark a fee as paid](https://help.benchapp.com/en/articles/4770883-how-to-mark-a-fee-as-paid.md): Mark a player fee as paid in BenchApp.
- [What does it cost me to accept credit cards?](https://help.benchapp.com/en/articles/4770879-what-does-it-cost-me-to-accept-credit-cards.md): Review the costs and fees for accepting credit card payments.
- [Can BenchApp remind my players of their overdue fees?](https://help.benchapp.com/en/articles/4770878-can-benchapp-remind-my-players-of-their-overdue-fees.md): Set up reminders for players with overdue team fees.
- [Can I accept credit card payments from my players and spares?](https://help.benchapp.com/en/articles/4770877-can-i-accept-credit-card-payments-from-my-players-and-spares.md): Connect Stripe so players and spares can pay team fees by credit card.
- [Player Refund Failures](https://help.benchapp.com/en/articles/8062802-player-refund-failures.md): Fix a failed refund for a player payment.
- [How does the auto waitlist work?](https://help.benchapp.com/en/articles/5155091-how-does-the-auto-waitlist-work.md): Understand how BenchApp automatically moves waitlisted players into open spots.
- [Can I rename my division?](https://help.benchapp.com/en/articles/4770894-can-i-rename-my-division.md): Rename a division in your team setup.
- [This player has not yet logged into this season](https://help.benchapp.com/en/articles/4770893-this-player-has-not-yet-logged-into-this-season.md): Understand why a player may show as not logged into the current season.
- [How do I change my sport type?](https://help.benchapp.com/en/articles/4770892-how-do-i-change-my-sport-type.md): Change the sport type used for your team.
- [How do I remove a team?](https://help.benchapp.com/en/articles/4770889-how-do-i-remove-a-team.md): Delete a team from BenchApp.
- [How do I rename my team?](https://help.benchapp.com/en/articles/4770888-how-do-i-rename-my-team.md): Rename your team from Team Settings.
- [How does the automatic drink system work?](https://help.benchapp.com/en/articles/4770887-how-does-the-automatic-drink-system-work.md): Understand how BenchApp chooses who is next in the drink rotation.
- [How to disable drinks](https://help.benchapp.com/en/articles/8720589-how-to-disable-drinks.md): Turn off the drink rotation system for your team.
- [How do I manage my season?](https://help.benchapp.com/en/articles/4770900-how-do-i-manage-my-season.md): Manage your active season, season settings, and old seasons.
- [How do I start a new season?](https://help.benchapp.com/en/articles/4770896-how-do-i-start-a-new-season.md): Start a new season and carry your team setup forward.
- [Can I rename my season?](https://help.benchapp.com/en/articles/4770899-can-i-rename-my-season.md): Fix a typo or update your season name from Team Settings.
- [Un-assigning duties](https://help.benchapp.com/en/articles/4770904-un-assigning-duties.md): Remove or change volunteer duty assignments.
- [Accepting a volunteer duty](https://help.benchapp.com/en/articles/4770903-accepting-a-volunteer-duty.md): Accept a volunteer duty assigned through BenchApp.
- [Assigning duties](https://help.benchapp.com/en/articles/4770902-assigning-duties.md): Assign volunteer duties to players, parents, or team members.
- [How do I post a team poll?](https://help.benchapp.com/en/articles/5417093-how-do-i-post-a-team-poll.md): Create a team poll, choose who can vote, and review responses in BenchApp.
- [How do I post a team bulletin?](https://help.benchapp.com/en/articles/14856253-how-do-i-post-a-team-bulletin.md): Create a team bulletin for announcements that should be easy to find later.

## Pick-Up Organizers

- [How do pickup organizers accept credit card payments?](https://help.benchapp.com/en/articles/15036043-how-do-pickup-organizers-accept-credit-card-payments.md): Connect Stripe so pickup players and spares can pay online.
- [How do pickup organizers use Auto Waitlist?](https://help.benchapp.com/en/articles/15036041-how-do-pickup-organizers-use-auto-waitlist.md): Automatically fill open spots when a full pickup event has a cancellation.
- [How do pickup organizers use Pay to Play?](https://help.benchapp.com/en/articles/15036040-how-do-pickup-organizers-use-pay-to-play.md): Require pickup and drop-in players to pay before they can check IN.
- [Setting up a dark and light team for Pick-Up](https://help.benchapp.com/en/articles/6398774-setting-up-a-dark-and-light-team-for-pick-up.md): Split pickup, drop-in, or scrimmage players into Dark Team and Light Team from an event lineup.
- [How do pickup organizers randomize teams?](https://help.benchapp.com/en/articles/15036042-how-do-pickup-organizers-randomize-teams.md): Split checked-in players into Dark Team and Light Team for pickup games.

## Players

- [How do I delete or archive a private message?](https://help.benchapp.com/en/articles/7157024-how-do-i-delete-or-archive-a-private-message.md): Remove a private Chatter conversation from your inbox
- [What is BenchApp Plus?](https://help.benchapp.com/en/articles/11464634-what-is-benchapp-plus.md): Go ad-free with BenchApp Plus for only $1.99/month
- [How to create an account](https://help.benchapp.com/en/articles/5629977-how-to-create-an-account.md): Creating an account at BenchApp
- [How can I join my team?](https://help.benchapp.com/en/articles/5629948-how-can-i-join-my-team.md): Join a BenchApp team with your team's invite code or join link.
- [Welcome to BenchApp!](https://help.benchapp.com/en/articles/4766541-welcome-to-benchapp.md): Get started with BenchApp and learn the basics.
- [How do I contact you?](https://help.benchapp.com/en/articles/4767333-how-do-i-contact-you.md): Find the best way to contact BenchApp support.
- [How do I change my name?](https://help.benchapp.com/en/articles/4767350-how-do-i-change-my-name.md): Update the name shown on your BenchApp account.
- [How do I log out of my account on a computer?](https://help.benchapp.com/en/articles/15032575-how-do-i-log-out-of-my-account-on-a-computer.md): Log out of BenchApp from the web app on your computer.
- [How do I change my e-mail?](https://help.benchapp.com/en/articles/4767359-how-do-i-change-my-e-mail.md): Change the email address used for your BenchApp account.
- [What is the auto check-in feature?](https://help.benchapp.com/en/articles/4767372-what-is-the-auto-check-in-feature.md): Learn how auto check-in can update attendance for you.
- [How do I reset my password?](https://help.benchapp.com/en/articles/4767336-how-do-i-reset-my-password.md): Need help logging in? Try resetting your password
- [How do I remove a team from my account?](https://help.benchapp.com/en/articles/4767384-how-do-i-remove-a-team-from-my-account.md): Leaving or removing a team couldn't be easier
- [How do I re-enable text messages from BenchApp?](https://help.benchapp.com/en/articles/7963708-how-do-i-re-enable-text-messages-from-benchapp.md): Replied stop to one of our messages but want to turn it back on? Here's how
- [How to delete your account](https://help.benchapp.com/en/articles/8422438-how-to-delete-your-account.md): Sometimes you just need to leave...
- [How do I leave a note on my attendance status?](https://help.benchapp.com/en/articles/4767399-how-do-i-leave-a-note-on-my-attendance-status.md): Add a note when setting your attendance status.
- [How do I set my attendance status?](https://help.benchapp.com/en/articles/4767396-how-do-i-set-my-attendance-status.md): Set or update your attendance status for an event.
- [Can I subscribe to my team's calendar?](https://help.benchapp.com/en/articles/4767409-can-i-subscribe-to-my-team-s-calendar.md): Subscribe to your team calendar so events appear in your personal calendar app.
- [How can I send a test push notification?](https://help.benchapp.com/en/articles/5222179-how-can-i-send-a-test-push-notification.md): Verify your push notifications are working with a quick test
- [How to download BenchApp](https://help.benchapp.com/en/articles/4843594-how-to-download-benchapp.md): Download BenchApp on iOS, Android, or the web.
- [Adding your BenchApp schedule to Google Calendar](https://help.benchapp.com/en/articles/4776684-adding-your-benchapp-schedule-to-google-calendar.md): Add your BenchApp schedule feed to Google Calendar.
- [How to enable push notifications for iOS](https://help.benchapp.com/en/articles/4770381-how-to-enable-push-notifications-for-ios.md): Turn on push notifications for BenchApp on iOS.
- [How do I check my Android app permissions?](https://help.benchapp.com/en/articles/4776682-how-do-i-check-my-android-app-permissions.md): Check Android permissions needed for BenchApp features.
- [How to re-enable push notifications on Android](https://help.benchapp.com/en/articles/4770383-how-to-re-enable-push-notifications-on-android.md): Re-enable BenchApp push notifications on Android.
- [iOS app permissions](https://help.benchapp.com/en/articles/4770387-ios-app-permissions.md): Review the iOS permissions BenchApp may request and why they matter.
- [Android app permissions](https://help.benchapp.com/en/articles/4770389-android-app-permissions.md): Review the Android permissions BenchApp may request and why they matter.

## Parents

- [How do I pay my child's fees?](https://help.benchapp.com/en/articles/15037810-how-do-i-pay-my-child-s-fees.md): Pay a linked child's team fees from the Payments page or directly from a Pay to Play event.
- [Managing one or more children as a parent](https://help.benchapp.com/en/articles/6458104-managing-one-or-more-children-as-a-parent.md): Switch between linked children and help manage their BenchApp activity.
- [How do I set my child's attendance?](https://help.benchapp.com/en/articles/8598057-how-do-i-set-my-child-s-attendance.md): Set IN, OUT, waitlist, or Pay to Play attendance for a linked child.

## League Management

- [How do I manage league teams?](https://help.benchapp.com/en/articles/15033077-how-do-i-manage-league-teams.md): Add teams, import teams, move players, review rosters, and assign available players.
- [How do I create a public league website?](https://help.benchapp.com/en/articles/15033492-how-do-i-create-a-public-league-website.md): Share a public BenchApp league website with teams, schedules, standings, stats, and league details.
- [How do I use the league manager home page?](https://help.benchapp.com/en/articles/15033075-how-do-i-use-the-league-manager-home-page.md): Review your selected league and season from the league manager home page.
- [How do I manage my league schedule?](https://help.benchapp.com/en/articles/15033076-how-do-i-manage-my-league-schedule.md): Use the league Schedule page to review, filter, add, and import league events.
- [How do I manage league staff?](https://help.benchapp.com/en/articles/15033078-how-do-i-manage-league-staff.md): Add and manage league administrators, officials, scorekeepers, and timekeepers.
- [How do I track league finances?](https://help.benchapp.com/en/articles/15033079-how-do-i-track-league-finances.md): Review league fees, payment status, player balances, and Stripe setup.
- [How do I send a league broadcast?](https://help.benchapp.com/en/articles/15033080-how-do-i-send-a-league-broadcast.md): Send email, text message, or push broadcasts to league recipients.
- [How do I view league standings?](https://help.benchapp.com/en/articles/15033081-how-do-i-view-league-standings.md): Use Stats to view regular season or playoff standings by division.
- [How do I view league leaders?](https://help.benchapp.com/en/articles/15033082-how-do-i-view-league-leaders.md): Use Stats to view top players by scoring, goalies, or batting depending on the league sport.
- [How do I manage league settings?](https://help.benchapp.com/en/articles/15033083-how-do-i-manage-league-settings.md): Update league profile, registration, notifications, finances, divisions, seasons, and subscription settings.
- [How do I assign staff to league events?](https://help.benchapp.com/en/articles/15033409-how-do-i-assign-staff-to-league-events.md): Assign referees, linesmen, scorekeepers, and timekeepers to a league event.
- [How do I start a league on BenchApp?](https://help.benchapp.com/en/articles/5715452-how-do-i-start-a-league-on-benchapp.md): Get your league up and running on BenchApp — it's easy
- [How does BenchApp League Management work?](https://help.benchapp.com/en/articles/5561333-how-does-benchapp-league-management-work.md): Learn how managing a league with BenchApp works
- [Managing a league with BenchApp](https://help.benchapp.com/en/articles/4770930-managing-a-league-with-benchapp.md): Managing a league on BenchApp is easy.
- [How to start a new season](https://help.benchapp.com/en/articles/6104487-how-to-start-a-new-season.md): A new season is upon you. It's time to create a season and import your teams